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Please Read the Terms and Conditions before placing the order
- Delivery - to any place in Calcutta and suburbs ONLY. For delivery to
suburbs of Calcutta, please click here
to add $3 for extra shipping cost.
If we cannot deliver to an address, we will send a notification and cancel the transaction. If you are
not sure if the address is within the suburban range of the city where we deliver, please
send us email and we will let you know.
- Please provide recipient's phone number. In case no
phone number is available, please provide detailed direction to the address.
- A minimum total of $5.00 order will be appreciated.
- Delivery Time - within 72 hours unless specified otherwise from the time of credit card
transaction. This does not apply to orders to be delivered outside Calcutta,
as these orders may take more time. Due to rush during holidays and special
festival occasions, please order in advance, as we may not be able to deliver on such days
within 72 hours.
- Change in delivery time is subject to natural events ( storms, heavy rain
etc. ) , or city strikes (bandh, hartaal) or transport/business strikes. Delivery time
depends on the availability and inventory of the particular product selected.
Note 1:
Some restaurants do not have Mutton Biriyani or any Mutton preparations on Thursday.
Note 2:
Please do not request delivery time of morning for food items. Most of the shops
( cake shop - Kathleen or restaurants - Aminia, Amber..etc.) open around noon. Some sweet
shops open late too. This helps in delivering food in fresh condition.
Note 3:
Please try to select related items from one shop; that helps in faster and fresh delivery.
- In case we can not complete order due to unforeseen circumstances, sometimes we have to
cancel the order. We notify the customer by email of any such happenings.
- Calcuttaweb.com reserves the right to not deliver an order depending on several situations
(non-availability of items, inability to commute to the destination, abusive or threatening behavior from the recipient etc.).
- If the product price changes by the time
order is placed or the product is not available, we may cancel the order
and the corresponding credit card transaction.
- Credit card transactions are done through secured server.
- If you have trouble in placing two orders consecutively and are getting duplicate error, please close the browser and try again. The shopping cart has a
fraud protection feature which prevents placing multiple orders from one session.
- For any questions/comments/queries please
send e-mail to sales@calcuttaweb.com
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